***** upgrade

I took out a cellphone contract with Vodacom which was 24 months contract. Paid my monthly instalments each and every month with no problems. On my last month when my contract was expiring I then called Vodacom to notify them that i do not want my account to go on to a month to month they should cancel it thats when they told me that my contract was re-newed for another 24 months for airtime. And If I want to cancel my account I should pay a cancellation fee of R1500 I refused to pay the cancellation fee as i did not give permission for my account to be re-newed. I kept on calling the call centre to ask who renewed the account but no one had any answers for me all they keep on saying is that i must pay cancellation fee. I went to the Fourways branch when I took out the contract and they said it's head office who renewed my contract.

I kept on calling the call centre but still no one assists me all they care about is payments.

They handed over my contract to Vodacom legal I then went to the police station made an affidavit stating that my contract was re-newed without my concern. But legal says I must pay . So all in all Vodacom sales reps committed ***** on my account because they were desperate to make sales and commission.

I will never ever take out anything with Vodacom I'm done. They are ******.