***** upgrade

<p>Vodacom processed a ********** upgrade on my account. After duly reporting the matter, and submitting the required documentation (affidavit), I have not had any assitance. No matter how many calls (in excess of 15 minutes each), no progress has been made. The documents (including certified copies of affidavits and id documents) can not be found, and this is of no concern to them.</p> <p>Having requested an investigator to contact directly me to personally deliver the documentation, has also not go me anywhere. Vodacom however, has no issue with deducting the money from my account every month, yet is unable to deliver the most basic of customer service, and that is communicate and assist.</p> <p>Absolutely disgusting and arrogant.</p>