1 reviews | Active since Jul 2017

22 Jan 2018, 18:10

***** unto my account

I have a smart package contract with Vodacom. My package normal cost R350. The last two months my bill at Vodacom was over R700. I concentrate not to use all my data and 90% of the day I'm on WiFi. I contacted Vodacom today to find out why my bill was so high. They told me is BECAUSE of content services. I subscribe to 5 content services and each of them cost R7 a day. I told the lady I never subscribe to such stuff. So she cancelled it to me. I have the proof of it all and I feel this is *****. What am I suppose to do? Somebody subscribe unto my name for this contents. I did not and had to pay the extra money. I am very unhappy.

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Replies (2)
Vodacom
Vodacom's reply23 Jan 2018, 06:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Jan 2018, 11:25
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dc