BN
Barry N

1 reviews | Active since Jul 2015

17 Jan 2023, 13:00

***** under my name/ID AGAIN

I received an sms saying that my quote no. *** has been generated on my profile and vetting has been approved. This morning I received another message saying I must use order no. *** as my quotation has been processed.

I do not have an account with vodacom, except for my normal prepaid. I then immediately contacted vodacom and they confirmed that someone is buying a product at iStore using my "profile"

After contacting iStore, they said I have a vodacom profile that was used.

To be clear, I never had any contract with vodacom EXCEPT for a ********** one that was opened on my name in 2015 as Acc No. I*** which I reported and it was closed.

I humbly request that vodacom remove any profile associated with my ID number as this is leaving me exposed to *****.

0
Replies (1)
Vodacom
Vodacom's reply17 Jan 2023, 13:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team