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charmaine.eagle charmaine.eagle

1 reviews | Active since Jul 2016

08 May 2017, 13:26

***** to my bank account, by Vodacom

<p>I am FURIOUS!!! I have been debited R523 by Vodacom for a I7 cellphone contract I did not open!!</p> <p>I went to the police station, got an affidavit, regarding this matter! Vodacom told me it will take 7 working days to resolve this matter. Up till today I have been contacting them. I was transffered back and forth to a solutions department, and still have no solution. Today I received a bill for May month!!!! How is this possible, that they can just debit someones account, without paperwok being signed,or a recording being found,of the person who commited this crime. This is very bad service from Vodacom,to even send a new bill and my R523 was not debited. Nobody apoligised! I will never reffer any friend or family member to Vodacom, if this matter is not resolved this wee**** </p>

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Replies (6)
Vodacom
Vodacom's reply08 May 2017, 13:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

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charmaine.eagle charmaine.eagle's update30 May 2017, 13:08
Reviewer Update

Thank you for the email, pls end this fradulent contract!

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charmaine.eagle charmaine.eagle's update08 Jun 2017, 10:46
Reviewer Update

I am FURIOUS!!! I have been debited R1799 the second time by Vodacom for a I7 cellphone contract I did not open!!

I went to the police station, got an affidavit, regarding this matter! Vodacom told me it will take 7 working days to resolve this matter. Up till today I have been contacting them. I was transffered back and forth to a solutions department, and still have no solution. Today I received a bill for May month!!!! How is this possible, that they can just debit someones account, without paperwok being signed,or a recording being found,of the person who commited this crime. This is very bad service from Vodacom,to even send a new bill and my R1799 was not debited. Nobody apoligised! I will never reffer any friend or family member to Vodacom, if this matter is not resolved this week. I was told they are working on it, but nobody calls or emails a letter of cancellation of this *****ilent contract.!!!!!! Pls give my money, and cancel this contract with the ***** that opened it in the first place

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charmaine.eagle charmaine.eagle's update08 Jun 2017, 10:46
Reviewer Update

call me on ********** 091

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charmaine.eagle charmaine.eagle's update09 Jun 2017, 08:54
Reviewer Update

I am very furios!!!! Vodacom sends me another statement for June!!!!!!!!!!!!!!!!!!!!

This is going on since April, and nothing has been resolved!!!!!!!!

I will take Vodacom to court!

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charmaine.eagle charmaine.eagle's update09 Jun 2017, 09:03
Reviewer Update

I called Vodacom this morning and NOBODY WAS AVAILABLE TO SPEAK TO ME

David Senpele, was going to speak to me, he is not available