***** to get sale

as they often do they called me in December to upgrade two of my contracts with them and after a discussion on the price they said the total for all my contracts would come to R850 and as I was getting some discount I agreed, I then waited to the 1st of January to see that the price was not R850 but R1150, so I sent them an email on this on the 3rd of January will all details and with an automated response with ref number: 002EGaHTXSRCED6E , saying will get back to me in 2 working days, still waiting on the 23rd of January, have properly called half a dozen times with everyone saying that it's not their department and sending me to the next person. with no one actually willing to help