SD
Stacey D

1 reviews | Active since Nov 2017

06 Nov 2017, 09:46

*****! Theft!

Two phones arrive by courier from Vodacom at our home address. No paperwork signed, no consent for additional contract lines, no authorization to set up direct debits. Yet its happened. **************** and *****! How do Vodacom SA allow this “online promotion” nonsense??

In store, your consultants are fully aware of this ongoing issue and embarrassed to deal with distraught customers who have fallen victim.

You are *******!

My dad is a pensioner who lives on a strict budget - to now receive a notification that his bank account has been debited by R672 for phones he doesn’t want, doesn’t need and didn’t ask for or agree to!

Sort it out Vodacom!

0
Replies (1)
Vodacom
Vodacom's reply06 Nov 2017, 10:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,