***** that's all I can say

I called Vodacom well before my debit date and still they took +- R3000 extra off my bank account. I noticed on the 08 January 2021 that my account is sitting very high. I did an enquiry at a Vodacom shop in my home town but they were so useless I had to drive 20km to the next town just to get some sort of indication as to what is happening. So after investigating my Fibre account was very high, I was being charged for the Fibre hardware (modem) which was meant to be free because it was "free" installation, then I was being charged for 3 extra months (Sept 2020, Oct 2020, Nov2020) but the Fibre was only installed on the 03 Dec 2020. I then could not sort this out in the Vodacom store/shop I had to call Vodacom directly. I did that on the spot with a shop rep with me, and a ticket was loaded, a few days later I had to call again and only to find out that nothing was done to my ticket, the person on the line said they'll mark it urgent and well a few days later my debit order went off with the ***** amount. At the same time how the hell am I going to live for the next 28 with only a few bucks in my account and +-R3000 less as well. Why has it taken so long for this to get sorted out?