***** taking place within the call centres

Can you believe, I'm currently Admited in hospital then I realise my Cellphone says "you are not connected to a network", I call Vodacom at 21:06 24/8/17 from another patients cell and I speak to a lady called Precious!! This women tells me a sim swap was performed via the call centre, on My contract sim card!!! I was so upset stared bring little rough then this cheek tells me it's my own negligence that someone has my details!! Can you believe her?, so yes I ask her details she refuses! I ask her a ref number she says there isn't!! So What on earth do I do now, she can't tell me who done the sim swap, just it was done via the call centre and it's My FAULT!! SO I'M STRANDED IN HOSPITAL WITHOUT A GREAKIN FONE!!!