HvdM
Henk van der Merwe

1 reviews | Active since May 2011

12 Apr 2016, 14:40

***** Stopped - Not so Much

Hi Perter,<br> <br> The following post by myself was made : http://hellopeter.com/vodacom/compliments/*****-successfully-stopped-***<br> <br> I think I was too glad, too fast. Monday, the 4th I realized that the sim swap did go through and the account was at R8k, after a long fight with Vodacom Service Desk they managed to disable the sim with a R20k bill on it on the 8th.<br> <br> The ***** guy contacted me and helped me with a sim swap so that I can have the use of my phone but, the line was locked. It just mumbles \Your cellular service has been suspended\". He failed to return my calls or help me to get it on. I even mailed two board members to try and get answers but, that also fell on deaf ears.<br> <br> This contract is due for an upgrade in July some time, but, I don't think it is going to happen. I am now running off a Telkom sim and handset contract as I have not had the use of my Vodacom sim since the 4th.<br> <br> I hope Vodacom doesn't think I am covering the service fee for April :-)<br> <br> Henk<br> "

0
Replies (1)
Vodacom
Vodacom's reply12 Apr 2016, 15:32
Official
Hello hypervdm,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team