KM
Kurt M
1 reviews | Active since Jun 2020
20 Jun 2020, 15:16
*****... ********** UNAUTHORIZED DEBITS
On the 29th of April I received a notification from my bank of a debit order in the amount of from Vodacom of R379. 36 I called Vodacom but got no assistance as I do not have an account with them as a result of COVID-19 and the Lockdown I completely forgot about this debit order then on the 28th of May a new debit order of R599 how is Vodacom taking this money and I do not have an account with them, I emailed Vodacom's ***** department with no response as yet, I will be lodging a formal complaint with ICASA if not resolved
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Replies (3)
Vodacom's replyOfficial
20 Jun 2020, 16:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Jun 2020, 16:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
KM
Kurt M's updateReviewer Update
20 Jun 2020, 16:55Wow a generic response, I am waiting for a response
KM
Kurt M's update20 Jun 2020, 16:55
Reviewer Update
Wow a generic response, I am waiting for a response
Vodacom's replyOfficial
26 Jun 2020, 10:01Dear Customer
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Best regards,
Vodacom's reply26 Jun 2020, 10:01
Official
Dear Customer
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Best regards,