LR
Lucrezia R
1 reviews | Active since Nov 2010
22 Aug 2018, 17:09
***** report
I had a large sum deducted from my account and called Vodacom who informed me there was another account on my name. I provided them with all the requested documents to prove it was not my account. I was given a reference number EC-1KM1-2DCEQP on the 9th August. I realise they say 14 working days but surely by now I should have heard something, maybe even a call? R4050 is a lot of money if it is not budgeted for not to mention that this other account has been on my name since April 2014. I have emailed many times just for an update with no reply at all. Come on Vodacom, you told me not to reverse the amount as my phone would be cut off as the debit order is for both accounts any your system cannot tell the difference. Please may I have an update at the very least?
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Replies (3)
Vodacom's replyOfficial
22 Aug 2018, 21:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2018, 21:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
LR
Lucrezia R's updateReviewer Update
23 Aug 2018, 14:23Posting here but not actually making contact does not qualify as a response, really?
LR
Lucrezia R's update23 Aug 2018, 14:23
Reviewer Update
Posting here but not actually making contact does not qualify as a response, really?
LR
Lucrezia R's updateReviewer Update
24 Aug 2018, 12:38Vodacom......you took my money and still you do not contact me, perhaps I should lay a charge of theft against you? Why does nobody get back to me??????
LR
Lucrezia R's update24 Aug 2018, 12:38
Reviewer Update
Vodacom......you took my money and still you do not contact me, perhaps I should lay a charge of theft against you? Why does nobody get back to me??????