***** ref :S3-8EN2O-06RFV

I called Vodacom around the 3rd week of August querying why had my monthly debit order amount on my contract line increased drastically since I was not using that line as my primary line. They advised me through me probing them that my line was **********ly upgraded at a Vodacom Pavilion store. They asked me to supply them with an affidavit and a copy of my ID which I sent through on the 28/08 and was told I will receive feedback in 4 working days from the ***** department. I have made close to 10 calls regarding this matter and the last time I spoke to a Team leader in the call centre by the name of Leanne Rogers who assured me even though I was irate and really upset and told her of how many times I had been told she will and her manager OZ will call me back but again no one did. There is no one keeping me in the loop and find it disgusting that so many commitments are made but no one follows through. Vodacom you need to wake up, a ***** matter and this is how you deal with the client who had fallen victim to crime. I am finding your organisation very questionable and lacks decency in keep me in the loop. One agent even advised me that the case had been closed ...WHY???