***** - Ref A7-DMGU-8220V

<p>On my latest Vodacom account, I ********** -0, for number, ********** 639, I notice there wasan amount of R1007.99 (Smart M subscription of R318.99 and a 24 months handset installation of R689.00). My 24 month contract has expired a couple of months ago and I used it on a month to month base, the amount on the previous statement was R168.99 (3G). I have sent a mail to Vodacom on the 10th July and after a few mails and phone calls on the 11th, I was asked to send an affidavit that I haven't done a upgrade. It was sent to the Fruad dept for investigatigation.</p> <p>I have contact them again today as /i haven't received any feedback, they call me and said that it can take up to the 16th Aug. It is unexceptable as I have to suffer for a mistake on their side and they are going to deduct another amount of R1007 at the end of the month according to me it is wrong as I know I haven't done a upgrade and they must stop deducting untill they clear the issue.</p> <p> </p>