DM
Dineo M
1 reviews | Active since Jul 2019
06 Jul 2022, 11:35
***** query
I have had a contract with Vodacom for the past 8+ years, I've been constantly renewing my contract with Gig deals only. All of a sudden, someone in Secunda goes to a branch (ID THEFT) Walks away with an IPhone 13 pro. I logged a complain with Vodacom, to date they haven't given me feedback. I logged a call on the 11th June . Come the 25th they debited. So they expect me to pay? Worst part their automated response email said my query will be handled within 14 days. When I call I get transferred from pillar to post.
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Vodacom's replyOfficial
06 Jul 2022, 12:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jul 2022, 12:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team