***** proven but still paying almost 2 yrs later - customer service is a joke

<p>I called customer service in Aug. or Sept. 2015 to cancel my R199 data contract and was told it had already been upgraded to a R600+ smart contract. I informed them that i had not requested any upgrade and was told to send through the necessary documentation, affidavid and cancellation, which I did but nothing was done.</p> <p>After many phone calls, in May 2016 I went in to a vodacom branch to query and was told that they had not received the documentation so it was resent.</p> <p>Still no feedback and still paying an account I could not afford.</p> <p>More phonecalls and I'm eventually told that ***** had been proven and was sent a message to go to the branch where the upgrade was done. So you expect me to travel from PE to Gauteng to do this? Eventually I'm told all deductions would be credited to my bank account.</p> <p>I received a credit to my bank account but not the full amount and another credit to my Vodacom account but I'm still being charged for a contract that I cancelled almost 2 years ago.</p> <p>I've had enough, I need to be compensated for my time, stress and interest from all the deductions from my bank account.</p> <p>I should not be paying for your mistake.</p> <p> </p> <p> </p>