***** protection service = Vodacom

Call center staff is incompentent. Allows a sim swap to go through and let someone take my number and purchase 18k worth of items, phoned them to ask for a recording of the questions asked before the sim swap was approved but they referred me to make a case and when I offered the case number.... then they told me to get a lawyer, so either they are in on it or they ask childlike questions to allow sim swaps to go through so basically no security at all. Your phone number can be given to anyone without any rigorous process or secure validation. Would not recommend vodacom as their staff is untrained and incompentent in using common sense.

Background music was played as well while talking to the agent and when I asked for it to be turned down I was told no, is this a call center or a club? You can't even have a decent conversation as the music is blasting in the background.

Where is their ***** department?