BV
Barrie V

1 reviews | Active since Jul 2014

20 Oct 2016, 12:46

*****/Poor service

<p>Contract lapsed May 2015. Vodacom did not notify me. Account between R3000 and R4000 per month. I complained without success. Consultant phoned promising a laptop, new phone, reduction of subscription fees, no admin cost. I received laptop and empty box. No cell phone. Reported at Vodacom shop Platinum Park and returned laptop. Week later another consultant phoned. Promise reduction on all subscription fees. I asked her an e-mail with this offer. Week later, no e-mail. Reported this by e-mail at the ***** section of Vodacom. No reaction. I will get rid of Vodacom as soon as possible and NOT make use of their USELESS service anymore.</p>

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Replies (2)
Vodacom
Vodacom's reply20 Oct 2016, 13:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

BV
Barrie V's update20 Oct 2016, 13:19
Reviewer Update

Thank you. I hope that this is not that standard and last reply that you send on all complaints.