AE
Adele E

1 reviews | Active since Jul 2017

20 Jul 2017, 13:44

***** - Paying for two additional contracts opened on my account without CONSENT

<p>I had a Vodacom contract for a long period of time.</p> <p>Last year – June 2016 Cell C assisted us with a buy out due to bad network from Vodacom.</p> <p>I have moved my cellphone number and my husband’s number to Cell C – but my daughter chose to leave her contract with Vodacom.</p> <p>Since my contract was cancelled I have not received any statements via email any longer.</p> <p>I was under the impression that the payment that was debited from my account is for my daughter’s cell phone.</p> <p> </p> <p>A Few weeks ago I decided to request a statement and found 2 additional unfami**** numbers on the statement that I did not approve for on my account.</p> <p>I went into Vodacom Brits and Ms. Muller advised me that 2 contracts were opened in my name on my account WITHOUT MY CONSENT at Brits Vodacom in town.</p> <p> </p> <p>I would like to see the documents that was approved to open these two contracts as I did NOT consent for these contracts to be opened on my account. This is ***** within Vodacom and it needs to be sorted out ASAP! </p>

0
Replies (2)
Vodacom
Vodacom's reply20 Jul 2017, 14:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Aug 2017, 10:52
Official

Dear Adele

Kindly be advised feedback has been provided to you via email.

Regards,

RJ