1 reviews | Active since Jul 2017
***** - Paying for two additional contracts opened on my account without CONSENT
<p>I had a Vodacom contract for a long period of time.</p> <p>Last year – June 2016 Cell C assisted us with a buy out due to bad network from Vodacom.</p> <p>I have moved my cellphone number and my husband’s number to Cell C – but my daughter chose to leave her contract with Vodacom.</p> <p>Since my contract was cancelled I have not received any statements via email any longer.</p> <p>I was under the impression that the payment that was debited from my account is for my daughter’s cell phone.</p> <p> </p> <p>A Few weeks ago I decided to request a statement and found 2 additional unfami**** numbers on the statement that I did not approve for on my account.</p> <p>I went into Vodacom Brits and Ms. Muller advised me that 2 contracts were opened in my name on my account WITHOUT MY CONSENT at Brits Vodacom in town.</p> <p> </p> <p>I would like to see the documents that was approved to open these two contracts as I did NOT consent for these contracts to be opened on my account. This is ***** within Vodacom and it needs to be sorted out ASAP! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Adele
Kindly be advised feedback has been provided to you via email.
Regards,
RJ
Dear Adele
Kindly be advised feedback has been provided to you via email.
Regards,
RJ
