JW
John W

1 reviews | Active since May 2015

01 Mar 2016, 11:49

***** Pay for something and get the total opposite

***** Pay for something and get the total opposite.<br> <br> Vodacom Ref: S3-GMH2V-V3JQH<br> A2-1I6X-CUZ13R<br> <br> I have loged complaints with Vodacom went to Vodaworld Vodacare but all to no avail what a joke.<br> Logged a complaint via their electronic service at Vodaworld received a lot of reference numbers and promises but no call or resolution.<br> <br> I am a new Vodacom subscriber took a contract in December the contract clearly states that I will receive 350 minutes airtime per month.<br> This in indicated on the contract and on the additional documentation they make you sign.<br> <br> My account gets debited with R740 but I receive R350 airtime. This should be around R650 to R700 pm<br> No one cares no one responds <br> <br> This is nothing else but *****

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Replies (1)
Vodacom
Vodacom's reply01 Mar 2016, 12:16
Official
Hello John-W,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team