1 reviews | Active since Apr 2018
***** OPENING OF CELLULAR PACKAGES AGAINS OUR ACCOUNT
having problems with Vodacom, they opened 2 ***** accounts against my husbands name Vodacom. Discovered that when not 1 but 2 debit order go off against our bank account...Really how can you not see it is not the same client if the id numbers differs... Now we are struggling to get our money back via their ***** department and they are really useless, no communication at all. Go to the bank to reverse it and really Vodacom you are really a piece off work. You reverse the money against our Vodacom account but what about stopping the debit order. After we reversed the 2 debit orders you go and combine the amounts to get the debit order pass at the bank. Every time we have to pay for stoporder and you just jippo it with another amout. I am really fedup for making calls and getting nowhere at all. You are on the way out of our door because we WILL cancel our contracts.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear C Nel
As discussed, I responded to you via email and await the documentation in order to best assist you.
Kind regards
Rashieda
Vodacom Consumer Website Team
Dear C Nel
As discussed, I responded to you via email and await the documentation in order to best assist you.
Kind regards
Rashieda
Vodacom Consumer Website Team
Dear C Nel
Kindly be advised that the matter was resolved. I responded to you via email as well.
Kind regards
Rashieda
Vodacom Consumer Website Team
Dear C Nel
Kindly be advised that the matter was resolved. I responded to you via email as well.
Kind regards
Rashieda
Vodacom Consumer Website Team
