***** online cellphone application

I am sending a complaint on behalf of my husband. On the 16th of March 2023, my husband got a notification via SMS and email that an online contract application has been approved. My husband did not apply for two Oppo cellphones via online application!!!!!!! The question and concern is how can ***** be committed so easily via online application!? My husband then had to go to the Vodacom store at Flamwood Walk, Klerksdorp. The lady at Vodacom called the branch, Like Minds to cancel the contract. Later on the 16th March, there was an SMS to notify a proof of ID, proof of address and 3 month bank statement is needed to proceed with the application. So we thought there is no way the person is able to supply these documents. The following day, 17th of March 2023 my husband received an SMS, saying that RAM IS OUT TO THE DELIVER THE PHONES! Wasn’t the application cancelled!? How did they manage to supply the documents? The proof of ID?My husband had to go to the Vodacom branch at Flamwood walk again to enquire how is the courier is able to deliver the phones. The person ordering these phones, managed to use my husband bank account number, has his ID number, his name and surname. Even the address showed there on the system. The address where the phones was to be delivered is Randburg and we stay in Klerksdorp!!!! We are not able to get hold of a complaints line for Vodacom to even record or even the management being notified! This morning of 20th of March 2023, did my husband receive a call about the online application purchase!? Which is very much delayed! If the order went through, we would refuse to pay the R452 per month for a ********** online purchase, you as Vodacom would carry that costs!

Just know Vodacom I will tell everyone that thinks of using Vodacom about this incident and me personally will never use Vodacom. Your online security is bad and or you have internal *****!