WT
Washington T

1 reviews | Active since Jan 2018

06 Sept 2020, 16:25

***** on Vodacom contract

I saw that I was not receiving my full airtime since upgrading. I saw it last month but let it go but when it happened this month again I decided to call Vodacom. To my surprise, I was told there is a SUBSCRIPTION that is taking away R7 daily from my contract! ***?

I told the Vodacom consultant to immediately cancel and block the subscription.

What I want to know from Vodacom is this: 1. WHERE DID THAT COMPANY GET MY NUMBER FROM? Obviously they could not just have guessed it- it had to come from someone within Vodacom 2. Who gave them permission to subscribe me to whatever the hell the subscription is for??? 3. Thirdly I want a FULL refund of the airtime they took this month and last month

This is *****.

And they could have got my number only from a Vodacom employee or some third party with access to Vodacom information.

0
Replies (1)
Vodacom
Vodacom's reply07 Sept 2020, 07:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team