***** on Vodacom contract

Dear Vodacom

I have lodged a ***** claim with you on the 4 April. I have sent the ***** Department 5 emails with an affidavit, proof of ID and signatures. To date I have received no correspondence - no reference number for my email, I have not spoken to a real live person.

Imagine my surprise when the Collections Department informs me today that there is no ***** on my account. ***** has determined it is not *****.

It is *****. I have not upgraded my contract and not received an new phone - apparently I did this in Pretoria and received a new iPhone 8.

I take umbrage at Vodacom's ***** findings. I will not pay for a contract and phone that was obtained through *****.

I strongly suggest Vodacom contact me in person to resolve this matter.

Kind regards