***** on Vodacom Accounts a Nightmare !!!

A contract was **********ly upgraded on my Vodacom account. Vodacom charged me for this. An investigation was done. ***** was confirmed. Vodacom still has not refunded me for this. I call in almost everyday and get the run around. i have received sms stating a credit however vodacom still debits me for the ********** contract. Then i was told i have been credit but the credit is to my vodacom account. so why am i still being debited and why the hell is vodacom still taking money from me. the call center agents are pathetic. they put the phone down in your ear numerous times. whenever u ask for a manager you are told there is no manager on the floor that they work. i have been with vodacom for over 10 years and i cannot take this anymore. i just want everything cancelled and i want to move network providers. I have given up on getting my money back as it is clear to me that Vodacom does not give a damn about their customers and their call center agents see to it that customers are not assisted and are just pushed around. i am extremely frustrated and fed up. I hate Vodacom and i have spoken to many people that are experiencing the same issue. Look out for an article in the paper!!!