lH
linda H

1 reviews | Active since Dec 2012

14 Oct 2021, 14:19

***** on Vodacom account: Vodacom ***** Department: No response for 7 months

***** on my vodacom account nr: I***-9 since Dec 2020. Sad to report that this is now the fourth time I had to report this case and still nothing from Vodacom’s ***** department. The person that is handling the case is called Siphwe. He has to do date not reported anything back to me. The ***** case nr is: EC-16BX-202QH0 and this reference nr was received on 17 Feb 2021. The last 2 months Vodacom also deducted amounts from my account regardless to say my services was stopped on 26 April 2021. I can not continue like this and my attorneys were also informed. Regards

0
Replies (1)
Vodacom
Vodacom's reply15 Oct 2021, 07:27
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team