***** on Vodacom account since December 2020 - No response from Vodacom

***** on my Vodacom account: account nr I***-9 On 15 Dec 2020 another number were activated to my account, the number being ***. I never agreed to any number being added to my account. In January and February 2021 i noticed that my account were much higher and reported this to Vodacom. I received a ***** reference nr: EC-16BX-202QH0 and a email that stated that this will be resolved within 14 working days. In March the account were more than double than the previous months. I continued to pay my part of the account as per contracts. On 26 April 2021 all my numbers on my account were blocked accept the ***** number. I have been phoning Vodacom weekly with no response. I also phoned the Vodacom Forensic department on *** with no success. Please assist if possible