***** on Vodacom account No Reply

I had a ********** upgrade done on my Vodacom Data contract through their Call Centre in Feb 2015. I contacted them in March and was advised to do a report and affidavit and submit to them for their ***** dept to investigate. I have phoned numerous times(impossible to speak to anyone in their legal dept) and confirmed that the documents was received numerous times by going into a Vodacom store and asking them to check. They refer me back to phoning legal. I would like to challenge Vodacoms CEO to try and phone and speak to a person in their legal dept. The Call Centre lets you hold forever and then advise you must phone *** yourself, GOOD LUCK! I put a stop on the debit orders at my bank and was phoned by their credit control in June to tell me that I'm in arrears. I explained that I've had NO FEEDBACK from ***** (where is the call recording and delivery address of the phone?) and was most upset that I'm no called for arrears. Many calls later, I had another debit put through my account in October for R1411!!!! I tried phoning all day yesterday and it's simply impossible to get through to legal or anyone that can help you. And the Call Centre ***** is probably continuing!