***** on Vodacom account

On the 28th September i had a debit order on my bank account from Vodacom. I contacted Vodacom only to find out that a Iphone 7 was **********ly taken out on my name/account. i was advised to to submit an affidavit. On the 4 October it was communicated form their ***** disputes department that they have received my documentation and will now investigate and keep me updated and it should be sorted before the next debit order. On the 18 October my network gets suspended because my account is in arrears and i then have to call in and explain my entire situation again just to have my network reinstated! Once my network was reinstated i was being harassed by Vodacom on a daily basis because my account is in arrears, totally unacceptable!! I then had to take initiative and follow up on the matter as no communication has been sent with regards to my situation and i was told to wait another 1/2 weeks.