NF
Neal F

1 reviews | Active since Jun 2017

28 Jun 2017, 10:25

***** on Vodacom Account

<p>After months of bills that dont make sense and hanging on the phone for hours on end , i eventually went into vodacom shop in cresta to establish what was going on .</p> <p>To my horror they are billing daily payments and passing onto a third party without my consent and the fellow says they have had issues with this , and it is my fault for opting out of these advertsing SMS that i have received and there is nothing he can do for me other than he can unsubscribe me from the services . Well to my disgust there were 4 of then and he can't tell me who these compnaies are !!!!!</p> <p>1) TOP 10 44247</p> <p>2) Enterntainment Content Service</p> <p>3) AppsUP.1</p> <p>4) AppsUP 44834</p> <p>Have tried all over to establish who these scoundrels are and can only find one who wants you to register to see who or what they are go figure , they must be out of their cotton picken minds if I'm going to go that route . Further you cannot even get their conatct details without registering</p> <p>Very disgruntled that VODACOM have the gaul to take my money and opass onto 3rd party without any notification or consent .</p> <p> </p> <p>The fellow tells me by replying OPTOUT i have consented . Absolute nonsense .</p> <p> </p> <p>VERY DISGRUNTLED</p>

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Replies (2)
Vodacom
Vodacom's reply28 Jun 2017, 11:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Jun 2017, 15:53
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team