***** on PS4 deal not supp****

I have upgraded one of my accounts and it should have come with a PS4 and top dog voucher. The constultant said that the PS4 is out of stock and I need to call to find out when they have as she has no indication of when it will arrive. Vodaworld's number does not work due to construction and I drove there to enquire a week later. I was given the consultant's personal contact number and I called a week later only to be told they don't know yet.

I complained on Facebook and the social media team contacted me on Sunday saying that someone would call me, I followed up every day and it is now Friday and nobody has contacted me. I suspect that the consultant has committed ***** as I do not have my PS4 and already paying for it. I need answers today as this contract was signed on 8 October 2018 and 3 weeks later I do not have my PS4 although every other store I have gone to has stock. I can be contacted on ********** 207.