CJ
Charles J

1 reviews | Active since Jul 2013

21 Nov 2019, 11:52

***** ON MY VODACOM ACCOUNT

I apparently (I did not) subscribe for a service called 'Hooked'. About R10 was deducted from my Vodacom account every day for the past 2 weeks or so. I absolutely did not subscribe to this, although Vodacom helped me to stop all content services. I also reported this to WASP but I want Vodacom to investigate, send me proof of when I subscribed, give me a detailed statement and reverse all charges.

0
Replies (1)
Vodacom
Vodacom's reply21 Nov 2019, 14:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team