***** on my Vodacom account

There is an issue of ***** on my account and Vodacom has not only allowed this to happen, but have not assisted me in anyway or provided any feedback on how this issue can be resolved. This situation has been the direct result of terribly poor service delivery on Vodacom’s part.

I have made numerous calls and even driven to Vodaworld querying the additional charges on my account. What are they? Where do they come from? How did they get there? How do we resolve this issue? I have not been assisted and advised and am still not sure what the answers to these questions are. I have even email both the ********** and ********** email address and still no feedback.