***** on my Vodacom Account

I have lodged a complaint with Hello Peter regarding my Vodacom account on the 9th of Jan with no success. I have asked on the same complaint for feedback with no assistance from Vodacom or Hello Peter. My complaint was about an arrears amount of R6, 732.83 on my account. I eventually went to Vodacom Somerset West and was advised that there has been ********** transaction done on my account in December 2017 which is the reason for the arrears amount of R6, 732.83. I was advised that the ***** department will contact me to provide me with further instructions. They only contacted me on the 7th of Feb and asked me to send through my complaint, ID and signature samples which I have done on the 9th of Feb. I have received an auto reply from the ***** departing stating that I mustn’t contact them, they will contact me. I was then contacted by the call centre again advising me that my account is in arrears. I have advised them that the matter has been reported to the ***** department. They have transferred me, but I was cut off. I now received below message from Vodacom: “This email serves to inform you that your Vodacom contract could be temporarily converted to a Top Up Collections price plan due to your arrears.” Don’t the departments in Vodacom talk to each other? THERE HAS BEEN ***** ON MY ACCOUNT!!!! Why must I be affected by this? I don’t accept the fact that my account is going to be converted to Top Up Collections. If I go the branch they can’t help me. If I call the call centre they can’t help me. When will this be sorted? It has been going on since December!