1 reviews | Active since Mar 2017

10 Mar 2017, 12:18

***** on my Vodacom account

<p>I decided not to renew my contract with Vodacom and had my no. Exported to Cell C.</p> <p>Since Nov 2016 Vodacom has been debiting my account with 2 cell nos. That don't belong to me.</p> <p>I have spent hours on the line at my expense trying to get them to refund my account and all I get are ref. Nos. and get told to wait.</p> <p>It is now 3 months and the issue has not been resolved.</p> <p>I get a call once a day from Vodacom telling me I owe them money , in the meantime I keep paying for 2 cell phone nos that don't belong to me.</p> <p>This is the the most disgusting company I have had to deal with, hence moved to Cell C.</p> <p>Please would someone from Vodacom contact me to sort out this long awaited issue.</p>

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Replies (2)
Vodacom
Vodacom's reply10 Mar 2017, 12:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update16 Mar 2017, 09:42
Reviewer Update

I have heard nothing from Vodacom.

Please attend to this urgently.

I want to speak to a HUMAN BEING NOT AN AUTOMATED VOICE.

it is now 5 months and I have NOT been contacted.