***** on my Name

June 2016 I was called to say I owe R21 000 to Vodacom, after numerous calls to Vodacom I was told I took a phone in Cape Town (Mind you I had not been to CPT in years). I was sent from pillar to post, sending Vodacom every document they required. But nothing came of it. June 2017 Burnard Raaff contacted me confirming the ***** act. All was taken care of.... so I thought.

11 October 2017, I checked my credit record but the Vodacom debt is still there. I spoke to Anthea from the Vocacom Legal team, who confirmed *****, and she was supposed to send me a letter confirming this. I was promised I'd have the letter in 48hrs .

17 October 2017, still no letter.... spoke to Kopano who promised I'd have the letter in 24hrs.

20 October 2017, still no letter..... Spoke to Tshepiso (very rude and refused to assist). Then spoke to Phillip "Manager".... I was promised the matter would be resolved...

Still Nothing!!!!!!

I'm shocked at how Vodacom treats people even when they've acknowledged the ***** act. It's not my fault their system was hacked or that their employees are involved.... I want my name cleared!!!!!