***** on my line, and the headache to solve it

While I was on holiday in Dec, my data line was **********ly upgraded, an Iphone 6 delivered to an address in Jhb and I was being billed with a new 2 year contract.<br> In trying to sort that out, I've dealt with the ***** department, escalations, customer care, accounts and many more, and every time I'm promised someone will phone back, but they don't. The case is closed and the upgrade reversed, but there are still an amount of R832 outstanding on my account that is incorrect and needs to be reversed. According to me, I should be in credit of R198, Nobody can give me an answer on when and why it's not been done, and in the meantime I cannot cancel my contract, upgrade it myself or use it. I need someone that can consolidate and balance this account, so that I can move on with my life and get myself a new data contract. I would also like to know how this upgrade went through on my ID number, but without details checked and confirmed, not even speaking about the fact that it was delivered at an address in Jhb, whilst I live in Cape town. Whenever I've phoned in to follow up, I was bombarded with 100 questions, but yet this person upgraded over the phone or online with no trouble.