***** on my contract

<p><br />Hi, my 2 G data only contract was upgraded to a voice contract at a Vodashop without my knowledge. I do not understand how my contract can be upgraded without my ID and proof of residence. I have logged a ticket with the call centre on 23 May and they promised to contact me within 3 working days. more than a month later and they have not contacted me at all. I want the transaction to be reversed, and also a refund on the out of bundle costs that I have incurred due to this *****.</p> <p>Please note that this is my second complaint here, I did not receive any feedback on my first complaint. I am unable use the sim card until the problem is resolved.</p> <p>Ref: 1- ********** 5227</p>