***** on my contract

<p>Hi, my 2 G data only contract was upgraded to a voice contract at the Vodaworld iStore without my knowledge. I do not understand how my contract can be upgraded without my ID and proof of residence. I have logged a ticket with the call centre and they promised to contact me within 3 working days. 5 days later and they have not contacted me at all. I want the transaction to be reversed, and also a refund on the out of bundle costs that I have incurred due to this issue. </p> <p>I need this issue investigated and resolved urgently, I cannot use the sim card until the problem is resolved.</p> <p>Ref: ***</p>