LK
Lauren K
1 reviews | Active since Jul 2020
18 Nov 2020, 12:30
***** on my cellphone
Someone is committing ***** on my account. I have three accounts all in different names and my ID number has been wiped from the system? Who exactly am I paying every month if not Vodacom? Speaking to customer service agents is a waste of time. Been a customer for over 20 years and even get phoned 'for specials'?????
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Replies (2)
Vodacom's replyOfficial
18 Nov 2020, 14:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Nov 2020, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Nov 2020, 12:11Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your details have been updated on our system, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Nov 2020, 12:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your details have been updated on our system, your query has now been resolved. Regards Consumer Website Team
Best regards,