TE
Tanja E
1 reviews | Active since Jun 2019
12 Apr 2022, 14:01
***** on my account through Vodacom
I go to a Vodacom shop. ***** happened on my account and all they can say is they can’t do anything about it. Debit order went off my account. I mean how do you verify your clients. So now I am going to pay for Vodacoms neglect. How does something like this happen 😡. Manager at Tygervalley Vodacom does not even have the decency to speak to me. I mean this is a serious case. And they just don’t care. I need this sorted out asap
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Replies (2)
Vodacom's replyOfficial
12 Apr 2022, 16:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Apr 2022, 16:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tanja E's updateReviewer Update
04 May 2022, 13:55Good day. I’ve emailed my dispute and confirmed ***** on my name to *** with no response. I’ve emailed them 4 times now. Phoned the call centre for investigation and the number is not working. I need urgent assistance. I had to unpay 2 of the debit orders now and it’s going to effect my ItC that I need to apply for a bond soon so this is a serious issue. I’m going to go to the ombudsman with this if I loose the property because of this. I’ve done everything I should and you are not coming to the party Vodacom. I need assistance urgently
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Tanja E's update04 May 2022, 13:55
Reviewer Update
Good day. I’ve emailed my dispute and confirmed ***** on my name to *** with no response. I’ve emailed them 4 times now. Phoned the call centre for investigation and the number is not working. I need urgent assistance. I had to unpay 2 of the debit orders now and it’s going to effect my ItC that I need to apply for a bond soon so this is a serious issue. I’m going to go to the ombudsman with this if I loose the property because of this. I’ve done everything I should and you are not coming to the party Vodacom. I need assistance urgently