***** on my account, services suspended

Vodacom has allowed that 2 extra accounts have been added to my account without the my consent or knowledge. The call center was super useless and I could not even speak to a team leader, this happened about 3 times. After I went to a vodacom store I was assisted in what to do. I opened a case of ***** against the vodacom employee that activated these 2 extra contracts that were making international phone calls and my account was due with almost R20 000 within a month.

After I had to take time of at work to do all the documentation that vodacom required and made a payment on my account the 15th of November, voodacom has decided to cut my line, this after my pay date is only on the 15th of each month. Once again tried the USELESS customer care center. After almost an hour on the phone my phone is still locked and I can not receive or make any calls. To date I have not received any feedback or any information on this ***** dispute from vodacom, quick to rob it's customers, super slow in getting it sorted out!!! These actions from vodacom has left me with a bitter feeling and has cost me time and money to do what vodacom has requested me to do and without ANY warning decided to cut my line. You go vodacom!! I want my vodacom contract cancelled with immediate effect and my number ported to another service provider of my choice, no questions asked.

ref nr: 1/ ********** ********** tel nr: ********** 991