***** ON MY ACCOUNT - NO FEEDBACK

Good day,

I reported a ***** activity on my Vodacom account 09/09/2017 to Vodacom. The lady I am dealing Penelope at Vodacom World and first response only received on the 18/10/2017. I then emailed them again on the 18/10/2017 and up until the 13/11/2017 I received no response I sent them an email asking for feedback. My account is very high and not normal an still no resolve. The account is blocked as per my request but still I received a high bill I did not use my phone or laptop for the whole month so that I can see what the result will be.