***** on my account confirmed | affidavit done | no refund

on 1 Dec 2017 I lodged a ***** dispute after debit orders had gone from my account. I was told to submit all paperwork and ID copy and would have a response within 14 days. Needless to say no one contacted me. I had to phone and email constantly for feedback. There is just NO customer care at this company, every one just does the bare minimum and moves on. I eventually got an automated message which stated ***** confirmed on 15 Dec and credit passed. As i had requested a refund, i phoned ***** dept on 18 Dec to find out next steps about refund and was told i should contact Accounts dept who would action the refund. Lines are always busy but eventually managed to get through today and spoke to Siya who transferred me to Mathapelo in accounts. She advised credit was confirmed but NOBODY had lodged another query for a refund and that only a credit was done. She had lodged it and i should wait another 5 working days. Which meant had i NOT PHONED IN, i would never have received the refund as i had originally requested on 1 DEC. As I was questioning Mathapelo, she put me through to her supervisor Zolile and i was on hold for 5 min and next thing i was transferred to rating the services. Clearly someone is NOT doing their job and we have to be kept waiting.

I am extremely disappointed and disgusted at how my query was handled. Clearly i am just a number and Vodacom does not CARE at all. I was not contacted and it was not explained as to what would be happening upon findings.

I have lost complete faith in Vodacom and just wish i did not have to deal with anyone else there.

Let us see if i get a response