***** on my account

I had ***** on my account beggining Sept 2022. It is now Dec 2022 and my services has just been disconnected. I have followed the procedures and sent numerous emails, witu required documents, to the ***** department. To date I did not receive ANY form of feedback. It is sad when a business like Vodacom, who is the major player in SA, treat their customers in this way. I have been with Vodacom for many many years and has NEVER been in arears. I cannit find any number or enail where I can escalate this matter to.