***** on my account and a week later still no response from Vodacom

<p>It is already a week and still no response from Vodacom; every time on my post you jus say I will be contacted which did not happen once this is not acceptable this is the worst serves yet from Vodacom and the second time in 3 months that I am struggling to resolve an issue which is not my mistake. This is not acceptable. I need answers asap. Vodacom is quick in selling a product but when you need help it is a time-consuming and frustrating struggle to get it resolved</p> <p> </p> <p> </p> <p>*********************************</p> <p> </p> <p>I have encountered that there was ***** on my account. I did everything on my side to get the ball rolling to resolve the situation. But if someone from Vodacom ***** Department can let me know what is happening it will be great as the only response I get from Customer care is that it is in process and that this takes long. This is not an acceptable answer. I need a proper answer as I am highly concerned with the situation.</p>