1 reviews | Active since Apr 2017
***** on my account
<p>Good day</p> <p> </p> <p>I have encountered that there was ***** on my account. I did everything on my side to get the ball rolling to resolve the situation. But if someone from Vodacom ***** Department can let me know what is happening it will be great as the only response I get from Customer care is that it is in process and that this takes long. This is not an acceptable answer. I need a proper answer as I am highly concerned with the situation.</p> <p>Ref number is 1- ********** ********** </p> <p> </p> <p>Regards</p> <p> </p> <p>Zelda</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
Still Vodacom did not contact me. I had to phone again to try and get answers of which I still don’t know what is going on. Plus, the call centre was rude and dropped the phone on me.
This is not acceptable I want a proper response not one of "we think this is what is going to happen. I really want to know how does Vodacom just open new numbers/contracts on accounts without proper verifications????
I need answers/ updates from the relevant department not an SMS if and when they are finished.
Good day
Still Vodacom did not contact me. I had to phone again to try and get answers of which I still don’t know what is going on. Plus, the call centre was rude and dropped the phone on me.
This is not acceptable I want a proper response not one of "we think this is what is going to happen. I really want to know how does Vodacom just open new numbers/contracts on accounts without proper verifications????
I need answers/ updates from the relevant department not an SMS if and when they are finished.