***** ON MY ACCOUNT

<p>So i took up a contact phone with vodacom in 2015 via game stores. to my surprise last month was supposed to be the last month of my debit order of r258.50, since the contract had come to an end, but in april they debited an amount of r447.50 , when i called the call centre they advised that there was an upgrade done on my name in march of which i did not agree to & the phone was delivered in constatia kloof of which i did not receive & dont even know the said address, they put me through to their retentions department on ********** , i spoke to an agent there & they said they going to follow up & will contact me once the matter has been resolved which will take 5 working days . after not receiving any feedback from them after 5 days i called again , they put me through to the department & asked for me to send through documents , an affidavit , id copy, my payslip & 3 months banking statements i sent them to ********** cc'ing ********** ********** , spoke to Mpho & she advised that she had forwarded the documents to the relevant department , 7 days later i call in only to be told that the case had been closed & no duments were received , i was advised to send the docs ********** on friday , today is monday i still have not had any feedback from vodacom , no consultant has bored to call me , i called in again & they told me that the case is opened again to my surprise on my statements there is another debit order which set to run again this month for the amount of r466.99, Now am going to reverse this amount again up until vodacom contacts me & proof to me that i had requested for an upgrade to be done on my name , show me the papers that state that i received the said device & where did i sign for the phone & should they dare put me on itc am gonna sue them for putting my name in the bad books. </p>