***** ON MY ACCOUNT

<p>Good day Hello Peter / Vodacom</p> <p> </p> <p>I had a contract with Vodacom (number ********** 908) that expired. I requested for the number to be processed as a prepaid number during November 2016, as I wished not to upgrade the contract. This was at the Vodashop Wolmaransstad branch. A gentleman with the name of Zahier assisted me.</p> <p> </p> <p>After cancellation, debit orders were still lodged to my bank account. I reported the matter to Zahier sometime in February 2017. He advised me that he did process the contract to a prepaid number. Debit orders still went off my banking account and I decided to contact Vodacom directly. Vodacom advised that a new contract was processed on my name/account. I went back to Zahier and he acknowledged that a mistake was made from his side, and confirmed that a new contract was processed on my account for another client. He guaranteed me that the situation will be sorted out.</p> <p> </p> <p>Kindly note that I did not sign any contract nor did I receive a new mobile device. Zahir personally paid back the debit orders that were lodged to my account so far, but it is still a continuous problem as the new contract that was processed on my account/name is still being lodged to my account.</p> <p> </p> <p>Vodacom also advised me that Zahir never processed a cancellation of contract with all the necessary documentation attached to it. I tried to make contact with Zahir again, and now I am being ignored or my calls are getting dropped. A sworn affidavit was given by myself at the Police Station in Leeudoringstad on the 14th of May 2017 at 10:15.</p> <p> </p> <p>This is extremely unprofessional. I am a pensioner. Does Vodacom expect me to run after them the whole time in order to get the problem resolved? If I have received my billing in the mail on a monthly basis as I should have, I would have picked up this problem earlier. The reference number I received from Vodacom is 1/23/ ********** 65855.</p> <p> </p> <p>Kind Regards</p> <p>Isabella</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>