***** on my account

<p>Around June , Vodacom added new line (new number) under my account , which was a ***** , and they have disconnected my data line number. I have reported the issue with ***** department , and they requested me to send affidavit and my ID copy, which I did and they then forwarded the issue to Forensic department to investigate the issue , Forensic phoned me on the 27th of June advising me that they have conducted their investigation and confirmed that the issue has been closed from their side , they have advised me that they have forwarded all the info to Account department advising them to remove the ***** amount. Since then nothing has been done , and the ***** amount is still under my account</p> <p> </p> <p>My data line number is 082 ********** which is currently off because of this issue, the data line number is being activated as voice number is over a month now and the issue is not yet resolved</p> <p>I have been inconvenienced by this because since the 18th of June I am unable to use my IPAD. I am now told that I need to log another disputes in order for Vodacom to reinstate the data number , why am I struggling with the issue now, I mean I have a work to do , I dont have time to go up and down doing affidavit for the second time. this is really pathetic.</p> <p> </p>